Your satisfaction is important to us. If you are not satisfied with your purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Mena and Company Salon, and all returns are inspected upon return. Products purchased from Mena and Company Salon must be returned in new or gently used condition and within 30* days from the date of purchase. Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return.
Mena and Company monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse.
*Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Mena and Company. If issued in these instances, Mena and Company has the right to provide the refunded amount in the form of an electronic gift card or store credit.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between an Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the online gift card or store credit.
Note: Mena and Company monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt, and any damaged, wrong, missing items must be retained. Mena and Company reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
If you have any questions or concerns, please contact us in store or at firstname.lastname@example.org or at (209) 579-7070 and we will get back to you as soon as we can. Thank you.